Three Levels of Organisational Tasks in Digital Transformation
Strategic Level: This level involves defining the overall digital transformation strategy, including identifying the business goals, assessing the current state of technology, and identifying areas of improvement. It also involves setting up a governance structure to oversee the digital transformation initiatives.
Tactical Level: This level involves implementing the digital transformation initiatives identified at the strategic level. It includes tasks such as developing and implementing new business processes, upgrading existing technology systems, and providing training to employees on new tools and technologies.
Operational Level: This level involves the day-to-day operations of the organisation in the context of the digital transformation. It includes tasks such as monitoring and measuring the effectiveness of the digital transformation initiatives, providing ongoing support to employees using new tools and technologies, and continuously improving the digital capabilities of the organisation.
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Who are the stakeholders for digital transformation?
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Strategic Planning: The CIO plays a key role in driving the digital transformation strategy of the organization. They must understand the business goals and align technology initiatives to achieve them. This includes identifying new technologies and platforms that can help the organization achieve its objectives.
Leadership and Change Management: The CIO must lead the organization through the changes brought about by digital transformation. This involves building a culture of innovation, collaboration, and agility, as well as communicating the benefits of digital transformation to stakeholders at all levels of the organization.
Data Management and Analytics: As digital transformation involves the use of data to drive insights and decision-making, the CIO must ensure that the organization has the right infrastructure, tools, and processes in place to manage data effectively. They must also ensure that the organization has the capability to analyze and derive insights from data.
Security and Risk Management: The CIO must ensure that the organization’s digital assets are secure and protected from cyber threats. They must also manage risks associated with digital transformation, including regulatory compliance, data privacy, and business continuity.
Vendor Management: The CIO must work with technology vendors to ensure that the organization is getting the best value from its investments in technology. This involves negotiating contracts, managing relationships, and ensuring that vendors deliver on their commitments.
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